Interactive Voice Responses System (IVRS)
IVRS (Interactive Voice Responses System) is a telephony technology in which a caller uses a touch-tone telephone to interact with the system to acquire information. It is more than just an automatic answering service.
The optional features of IVR include database access, call log details and report generation, etc.
Provides 7 x 24 Self-Services
Maintains Consistent Service Level to Customer
Shifts Loading from Live Agents
Enquiry Information Services; by voice as well as fax document
Interactive with Database
Call History Data for Reporting
Ability to Integrate with Back-End Application Server for Computer-Telephony Solutions
IVR Applications
Automated Attendant / Audio Text
Product Information Enquiry
Messaging System
Tele-Banking
Stock Account Balance and Transaction
Out-Bound Dialer
Booking System
Inventory and Order Status Checking
Registration
Ad-hoc CT Integration Applications
